Free Delivery
Above KES3,500
0726 305005 | 0714 150033

Return Policy


Eusi Black has a return policy that lasts 7 days. If 7 days have gone by since your purchase,

unfortunately we can’t offer you a refund or exchange.

Items MUST be unused and in the same condition that you received it (including packaging) for

them to be eligible for returns. Used items are not eligible for a return.

Our team will also inspect the returned goods to ascertain their condition.

Returns are, however, limited to certain products.

Returns for the following are not acceptable

  • Personalized gifts
  • Online Gift Vouchers (software)
  • Perishable goods
  • Worn Shoes
  • Items on sale
  • Goods that have since been torn, scratched or pierced

Exchanges (same product)
We can only replace items purchased from us if they are defective, damaged or non-functional.

If you need to exchange it for the same item, send us an email at and

we will follow it up to ensure that the exchange is made.


If the item purchased was a gift and delivered directly to the gift recipient, they will

receive a gift credit for the value of the return.

Once the returned item is received, a gift card will be mailed to the gift recipient to be

used to purchase another product.

If, however, the item was delivered to the gift giver (buyer) for them to give it to

the gift recipient later,

we will send a gift credit to the gift giver and (s)he will find out about your

return either via mail, direct call or SMS.

Kindly Note

You will be responsible for your own shipping costs for returning the products to us.

The shipping costs are non-refundable. The cost of the second delivery will also be incurred by you.


Eusi Black Gift Shop | Customized and Engraved Souvenir Gifts in Nairobi, Kenya


Personalized Individual and Corporate Gifts in Kenya

Eusi Black is your number one online gift shop in Nairobi, Kenya that offers you gift ideas including engraved gifts, personalised gifts, gift watches for men, women and kids, shoes and personalized jewelry for yourself and also for your loved ones. With these personalised gift ideas, we cover every occasion by providing you with gifts (engraved) for him, gifts for her, birthday gifts, gifts for weddings, gifts for anniversaries, Valentines day gifts, I love you gifts, I am sorry gifts, graduation gifts, gifts for colleagues amongst many more. Eusi Black also offers you free personalized delivery services in Nairobi and all over Kenya for every purchase that you make. We also have a gifts and lifestyle blog with blog posts that keep you up to date with the latest fashion trends and provide important information that can guide you in making well informed fashion choices when choosing a gift for yourself or a loved one.


Eusi Black | Personalized Gifts | Engraved Gifts | Watches | Shoes | Jewelry | Accessories | Souvenirs